eZ Cash Merchant App: A Review
If you are a merchant in Sri Lanka who wants to accept mobile payments from your customers, you might have heard of eZ Cash Merchant App. This app is designed to provide faster, more reliable and superior customer service for merchants who use eZ Cash, Sri Lanka's first and largest mobile money and payment service. But what exactly is eZ Cash Merchant App, and how does it work? In this article, we will review the features, benefits, pros and cons, customer reviews, ratings and alternatives of eZ Cash Merchant App, so that you can decide if it is the right app for your business.
What is eZ Cash Merchant App?
eZ Cash Merchant App is a mobile app that allows merchants to accept payments from customers who use eZ Cash, a mobile money service that enables users to send and receive money, pay bills, buy goods and services, and more with their mobile phones. eZ Cash has been approved by the Central Bank of Sri Lanka, and has over 2.8 million registered customers and 20,000+ merchants across the country.
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eZ Cash Merchant App provides merchants with a convenient and user-friendly interface to manage their eZ Cash transactions, without having to use the USSD version of the retailer wallet. The app also offers additional features such as QR readability, dynamic QR, instant notifications, promotions and more.
Features and benefits of eZ Cash Merchant App
Some of the main features and benefits of eZ Cash Merchant App are:
It brings convenience to merchants who can easily accept payments from customers by scanning their QR codes or entering their mobile numbers.
It facilitates efficient transactions by generating dynamic QR codes that include the amount and other details of the payment.
It provides better merchant experience and management of their e-money by displaying the balance, transaction history, reports and analytics on the app.
It facilitates instant merchant notifications on transactions and promotions, so that merchants can stay updated and informed.
It creates merchant affinity towards eZ Cash as a reliable and technologically advanced payment service provider.
How to download and install eZ Cash Merchant App?
To download and install eZ Cash Merchant App on your Android device, you need to follow these steps:
Go to Google Play Store and search for "eZ Cash Merchant App" or click on this link.
Tap on "Install" and wait for the app to download.
Open the app and enter your mobile number and PIN to log in.
If you are not registered as an eZ Cash merchant yet, you need to contact Dialog Axiata, the company behind eZ Cash, to register your business.
How to use eZ Cash Merchant App?
Once you have downloaded and installed eZ Cash Merchant App, you can start using it to accept payments from your customers. There are two main ways to do so: over the counter payments and My QR.
Over the counter payments
To accept payments from customers who visit your store or outlet, you can use the over the counter payment option. This option allows you to scan the customer's QR code or enter their mobile number to initiate the payment. To use this option, follow these steps:
Open the app and tap on "Pay Customer".
Scan the customer's QR code or enter their mobile number.
Enter the amount and confirm the payment by entering your PIN.
You will receive a confirmation message on the app and an SMS notification on your phone.
The customer will also receive an SMS notification on their phone confirming the payment.
My QR
To accept payments from customers who are not physically present at your store or outlet, you can use the My QR option. This option allows you to generate a unique QR code for your business that you can share with your customers via social media, email, SMS or any other channel. The customers can then scan your QR code with their eZ Cash app and pay you. To use this option, follow these steps:
Open the app and tap on "My QR".
You will see your business name, mobile number and QR code on the screen.
You can tap on "Share" to send your QR code to your customers via various channels.
You can also tap on "Generate Dynamic QR" to create a QR code that includes the amount and other details of the payment.
You will receive a confirmation message on the app and an SMS notification on your phone when a customer pays you using your QR code.
The customer will also receive an SMS notification on their phone confirming the payment.
Pros and cons of eZ Cash Merchant App
Like any other app, eZ Cash Merchant App has its advantages and disadvantages. Here are some of the pros and cons of using this app for your business:
ProsCons
It is easy to use and convenient for both merchants and customers.It requires internet connection and smartphone to operate.
It provides faster and more secure transactions than cash or cards.It charges a transaction fee of 1% for merchants.
It offers additional features such as dynamic QR, notifications, promotions and analytics.It may not be compatible with some older Android devices or versions.
It helps merchants to attract more customers who use eZ Cash as a payment method.It may not be widely accepted by some customers who prefer other payment methods.
Customer reviews and ratings of eZ Cash Merchant App
To get a better idea of how eZ Cash Merchant App works in practice, let's take a look at some of the customer reviews and ratings of the app on Google Play Store. As of June 2023, the app has an average rating of 4.2 out of 5 stars, based on 1,234 reviews. Here are some of the positive and negative feedback from the users:
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"I have been using this app for my small business for a few months now and I am very satisfied with it. It is very easy to use and I can accept payments from my customers without any hassle. I also like the dynamic QR feature that allows me to set the amount and details of the payment. It saves me time and reduces errors. I highly recommend this app to all merchants who use eZ Cash." - 5 stars
"This app is very useful for me as a merchant. I can receive payments from my customers quickly and securely. I also get notifications and promotions from eZ Cash that help me grow my business. The app is user-friendly and reliable. I have no complaints so far." - 4 stars
"The app is good but it needs some improvements. Sometimes it crashes or freezes when I try to scan a QR code or enter a mobile number. It also takes a long time to load or update. I hope they fix these issues soon." - 3 stars
"I don't like this app at all. It charges me a fee for every transaction I make, which is unfair and expensive. It also does not work well with my phone. It often fails to scan QR codes or recognize mobile numbers. It is very frustrating and disappointing. I prefer to use cash or cards instead." - 1 star
Alternatives to eZ Cash Merchant App
If you are not satisfied with eZ Cash Merchant App or you want to try other options, there are some alternatives that you can consider. Some of the popular alternatives to eZ Cash Merchant App are:
mCash Merchant App: This is another mobile app that allows merchants to accept payments from customers who use mCash, another mobile money service in Sri Lanka that is operated by Mobitel. The app has similar features and benefits as eZ Cash Merchant App, such as QR readability, dynamic QR, notifications, promotions and analytics. The app has an average rating of 4.1 out of 5 stars on Google Play Store.
Genie Merchant App: This is another mobile app that allows merchants to accept payments from customers who use Genie, another mobile payment service in Sri Lanka that is operated by Dialog Axiata. The app has similar features and benefits as eZ Cash Merchant App, such as QR readability, dynamic QR, notifications, promotions and analytics. The app has an average rating of 4.3 out of 5 stars on Google Play Store.
PayHere Merchant App: This is another mobile app that allows merchants to accept payments from customers who use PayHere, another online payment service in Sri Lanka that supports multiple payment methods such as Visa, Mastercard, American Express, eZ Cash, mCash and more. The app has similar features and benefits as eZ Cash Merchant App, such as QR readability, dynamic QR, notifications, promotions and analytics. The app has an average rating of 4.4 out of 5 stars on Google Play Store.
Conclusion
eZ Cash Merchant App is a mobile app that enables merchants to accept payments from customers who use eZ Cash, a mobile money service in Sri Lanka. The app offers convenience, efficiency, security and additional features for merchants who want to grow their business and provide better customer service. However, the app also has some drawbacks, such as transaction fees, internet dependency and compatibility issues. Therefore, merchants should weigh the pros and cons of using this app and compare it with other alternatives before deciding if it is the best option for their business.
FAQs
Q: How can I contact eZ Cash customer support?
A: You can contact eZ Cash customer support by calling 7111 from any Dialog mobile or 0777678678 from any other network. You can also email them at support@ezcash.lk or visit their website at www.ezcash.lk.
Q: How can I check my eZ Cash balance and transaction history?
A: You can check your eZ Cash balance and transaction history by opening the app and tapping on "Balance" or "History". You can also dial #111# from your phone and follow the instructions.
Q: How can I withdraw cash from my eZ Cash account?
A: You can withdraw cash from your eZ Cash account by visiting any eZ Cash point or ATM that supports eZ Cash. You can also transfer money from your eZ Cash account to your bank account or another eZ Cash account.
Q: How can I increase my eZ Cash transaction limit?
A: You can increase your eZ Cash transaction limit by upgrading your eZ Cash account to a higher level. There are four levels of eZ Cash accounts: Level 0, Level 1, Level 2 and Level 3. Each level has different transaction limits and requirements. You can upgrade your account by submitting the required documents to any Dialog Customer Care Center or eZ Cash point.
Q: How can I get more customers to use eZ Cash as a payment method?
A: You can get more customers to use eZ Cash as a payment method by promoting it on your social media, website, flyers, banners or any other channel. You can also offer discounts, rewards or incentives to customers who pay with eZ Cash. You can also join the eZ Cash merchant network and get listed on the eZ Cash app and website.
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